Car Rental Process

Reservation

Reservations can be made via the web or by phone.

Items to Confirm at the Time of Reservation

• Name
• Contact phone number
• Departure and return dates and times
• Desired car model
• Number of passengers
• Information about insurance coverage
• Use of child seats
• Pets accompanying
• Payment method (credit card or cash)

Notes for Reservation

• Children under the age of 6 are legally required to use a child seat. If a child under 6 years old is traveling, a car rental cannot be provided without a child seat.
• When traveling with pets, they must be kept in a cage, which should not be removed from the seat to avoid touching any part of the vehicle. If repair or deodorization is needed due to odors, dirt, or damage after use, a downtime compensation fee of 20,000 yen will be charged.
• If smoking occurs inside the vehicle, a downtime compensation fee of 20,000 yen will also be charged.

Cancellation Fees

• 100% on the day of departure
• 50% 2 days before departure
• 20% 3 to 6 days before departure
• No charge if more than 7 days before departure

Procedure on the Day of Departure (Handover Procedure)

explain the flow of departure procedures.
If you have done a speed check-in through the web reservation, it takes about 10 minutes until the handover.

STEP

Transfer from New Chitose Airport

We will pick you up at our designated location at New Chitose Airport. Since there is no counter in the airport, please call us upon your arrival.
The drive from New Chitose Airport to our store takes about 5-10 minutes.

• About the Shuttle Service from New Chitose Airport

STEP

Handover Procedure

The procedure takes place at the store.

• Presentation of Driver’s License
  ※If there are multiple drivers, all drivers must present their licenses.
  ※If using an international driving license, you must also present your home country’s driving license, passport, and translation.
• Confirmation of Key Terms and Insurance
  Please sign the contract and consent form after reviewing them.
  ※For customers who have confirmed these details during the web reservation, this explanation will be omitted.

STEP

Checking Dents and Scratches

Check any damages on the vehicle with our staff.
Confirm the location of the car’s navigation system, ETC, and receive a brief explanation of the vehicle.

STEP

Departure

Return Procedure

The return procedure takes about 10 minutes.
We will transport you back to New Chitose Airport. It takes about 5-10 minutes to drive from our store to New Chitose Airport. Please return the car in time for your flight.