Frequently Asked Questions

There is no limit on mileage, and there are no additional charges based on mileage.

Same-day rentals are possible if there is availability.
Please call directly on the day at 0123-25-5417 for confirmation.

Please upload photos of both sides of the representative’s driver’s license.

We also offer rentals outside of business hours. Please contact us through the inquiry form.

There is a shuttle service to New Chitose Airport.
For more details, please check the page about shuttle services from New Chitose Airport.

Basic insurance coverage is included in the base fare. Subscribing to optional insurance plans is voluntary. For more details, please check the insurance and compensation content.

Coverage does not apply in cases that qualify as exclusions under the insurance policy, such as failing to contact the police or our company. For more details, please check the insurance and compensation content.

Yes, cars can be rented to beginners who will need to display a beginner’s mark.

There is no age limit.

No, you cannot rent a car with a provisional license, nor can a car rented by a licensed driver be driven by someone with a provisional license.

Please present a valid driver’s license for all drivers.

You can easily make reservations online or by phone.

Yes, you can rent a car with an international driving license. When using it, you need the following three items:

• The original of an international driving license based on the Geneva Convention, or the original of a foreign driving license plus an official Japanese translation.
• Passport.
• A telephone number that can be used for calls within Japan.

For more details, please check the page on international licenses.

Please contact the store by phone to change your reservation.

If you wish to cancel, please call the reservation center or the store where you made the reservation. Note that reception hours at the store are only within the car rental operating hours. Cancellations more than 7 days in advance can be made via the website or app. For more details, please check the page on reservation cancellations and changes.

Child seats are available as an option. Please install the child seat yourself.

Yes, ETC can be used, but we do not rent out ETC cards. Please prepare your own ETC card.

Pets can be brought along only if certain conditions and precautions are followed.

Only electronic cigarettes like iQOS are permitted.

In winter, all vehicles are equipped with studded tires as standard.

If the contract holder cannot be present, a change of contract holder is necessary in advance. For more details, please contact the store at 0123-25-5417.

A driver’s license for all those who will drive. For more details, please check the page on international licenses.

We generally do not accept one-way rentals.

Even minor scratches are treated as accidents. Please follow the proper procedures.

If there is a vehicle breakdown or malfunction, please contact the store at 0123-25-5417.

Please appear at the police station noted on the confirmation tag, complete the required procedures, and pay any fines. Present the documents and receipts received from the police at the time of return.

Please contact the store at 0123-25-5417 to check if a schedule change is possible. There may be cases where it is not possible depending on the booking status. Please settle the extension fee at the time of return.

No refund will be provided for the difference.